Watch industry Presidents and CEOs are often conservative to the point of invisibility. The adage that seems to be uniformly and universally extolled is a variation on the idea that it’s “Better to remain silent and be thought a fool than to speak and to remove all doubt.” Then, at the other end of the scale there is Jean-Claude Biver, CEO of TAG Heuer, Chairman of Hublot and Interim CEO of Zenith. In March 2016, one of the world’s top TAG Heuer experts, David Chalmers (who is founder of Calibre 11 and one of the two guys I started Time+Tide with three years ago), asked him about Heuer branded watches and whether they were helping or hindering TAG Heuer’s brand in the market. His response was scathing: “Very few brands have brought so much confusion than TAG Heuer. TAG Heuer is number one in the confusion. That’s where they were the best at. Create confusion. No consistency, no coherence, just confusion. No professionalism, no respect of yesterday. What TAG Heuer has done in the recent past is an example for any business school of what one should never do. At least now we know what not to do. That is what we’ve inherited from the past… I’m…
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